Return Policy

1. All Sales Are Final: At Faecrafts, we prioritize your satisfaction. Please carefully review your order before finalizing your purchase, as all sales are considered final. We do not accept returns, exchanges, or cancellations.
2. Damaged or Incorrect Items: If your item arrives damaged, defective, or if you receive an incorrect item, please contact us within 48 hours of delivery. Provide your order number and photographic evidence of the issue. We will review your claim and, at our discretion, may offer a solution such as a replacement or store credit.
3. Out-of-Stock Items: If an item is out of stock, we will promptly notify you. You will have the option to receive a full refund or choose a suitable alternative.
4. Pricing Errors: We reserve the right to cancel orders due to pricing errors. If this occurs, we will notify you and provide a full refund for any charges made.
5. Contact Us: For any issues related to your order, please reach out to us directly with your order details. Our customer service team is here to assist you.
6. Order Modifications: Once an order is placed, it cannot be modified. Please ensure that all details are accurate before completing your purchase.
7. Lost Packages: Faecrafts is not liable for lost or stolen packages that are confirmed as delivered to the address provided. We will provide delivery confirmation, including date, tracking information, and shipping carrier details, upon request. It is the customer's responsibility to ensure the delivery address is correct and secure.
8. Policy Changes: Faecrafts reserves the right to update or modify this policy at any time. Please review this policy periodically to stay informed of any changes.

Thank you for your understanding and for respecting our return policy. If you have any questions or concerns about our return policy, email us at returns@faecrafts.com