Welcome to our shipping policy!
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Geographical Focus: We only ship to Canada and the United States. Please contact us if you would like to know more or sign up to receive news and follow us on social media. We are actively working on expanding our reach.
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Online Service: All items are shipped via third parties, our trusted partners. These handle all aspects of order fulfillment directly. This ensures that your orders are processed and shipped efficiently.
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Shipping Costs: Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order. We strive to keep shipping costs as low as possible. Free shipping may be available for specified promotions and locations.
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Delivery Times: Typical delivery times for standard shipping within our service area range from 5 to 20 business days, depending on the location and specific circumstances such as weather and traffic.
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Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the third-party website or the carrier’s direct website.
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Limitations: We do not ship to PO Boxes or military addresses. Additionally, we are only responsible for delays within our control, including customs delays. Please note that all international orders may be subject to additional customs, duties, and taxes, for which the customer is solely responsible. Certain products may have restrictions.
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Customer Service: For any questions about your order's shipment, please contact us directly with your order details. Our team is here to help you.
This policy outlines our commitment to ensuring a smooth and efficient delivery process. If you have any questions, write us an email to shipping@faecrafts.com