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Shipping Policy

Welcome to Faecraft. Here are the critical details of our shipping policy:

  1. Geographical Focus: We primarily ship within Canada to select provinces and territories to better serve our customers with quicker and more reliable delivery services. International shipping is not available. 

  2. Dropshipping Service: All items are shipped via third parties, our trusted partners. These handle all aspects of order fulfillment directly. This ensures that your orders are processed and shipped efficiently. 

  3. Shipping Costs: Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order. We strive to keep shipping costs as low as possible.

  4. Delivery Times: Typical delivery times for standard shipping within Canada range from 5-15 business days, depending on your location and specific circumstances such as weather or operational delays.

  5. Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the third-party website or the carrier’s direct website.

  6. Limitations: We do not ship to PO Boxes or military addresses. Additionally, we are only responsible for delays within our control, including customs delays. Please note that all international orders may be subject to additional customs, duties, and taxes, for which the customer is solely responsible. Certain products may have restrictions. 

  7. Customer Service: For any questions about your order's shipment, please contact us directly with your order details at faecraft@shopfaecraft.ca. Our team is here to help you.

This policy outlines our commitment to ensuring a smooth and efficient delivery process. By focusing our services within Canada, we aim to provide faster and more reliable shipping to our customers.