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Frequently Asked Questions

Here, you’ll find answers to some of the most common questions about our mystical and nature-inspired products, the ordering process, and more. Don't hesitate to contact us directly if you don’t find what you’re looking for.

1. Product Information

  • What materials are used in your products? Our products are made from various natural and synthetic materials, emphasizing sustainability and quality. They are crafted from durable, modern materials designed for longevity and ease of care. Each product page provides specific material details.

  • How do I care for my purchased items? Care instructions vary by product type. Please review the product description page for specific care instructions to ensure you're doing well.

2. Ordering

  • How do I place an order? Add the items you wish to purchase to your basket and proceed to checkout. Follow the on-screen instructions to complete your order.

  • Can I change or cancel my order after placing it? Due to our quick processing times, we cannot modify orders once they have been confirmed. Please review your order carefully before submitting it.

3. Shipping

  • Do you ship internationally? We ship only within Canada and the U.S. Please check our Shipping Policy page for more detailed information.

  • How can I track my order? Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment’s progress.

4. Returns and Exchanges

  • What is your return policy? We offer returns or exchanges only if the items you received are damaged or incorrect. For more information, please visit our Return Policy page.

5. Payment

  • What payment methods do you accept? We accept all major credit cards, PayPal, and other digital payment methods available at checkout.

  • Is it safe to use my credit card on your website? Our website is secured with SSL encryption to keep all your personal and payment information private and secure.

Need More Help? If you need more help, please don't hesitate to contact us at faecraft@shopfaecraft.ca.