Welcome to Faecrafts FAQ page! Here you’ll find answers to common questions about our products, ordering, shipping, returns, and more. 

1. Product Information

Q: What materials are used in your products?
A: We use a mix of natural and synthetic materials. Details for each product are listed on the product description page.

Q: How do I care for my purchased items?
A: Care instructions vary by product. Please refer to the product description page for specific care guidelines.

Q: Do you offer customization for your products?
A: Currently, we do not offer customization. Check back in the future for updates.

2. Ordering

Q: How do I place an order?
A: Add items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase. View my cart

Q: Can I change or cancel my order after placing it?
A: Orders cannot be modified or canceled once confirmed. Please review your order carefully before submitting. Contact us if you need assistance.

Q: What should I do if I receive a wrong or damaged item?
A: Contact us within 48 hours with your order number and photos of the issue. We will offer a solution such as a replacement or store credit.

3. Shipping

Q: Do you ship internationally?
A: We ship within Canada and the U.S. For more details, visit our Shipping Policy page.

Q: How can I track my order?
A: You’ll receive a tracking number via email once your order is shipped. Use it to check your shipment’s status.

Q: What should I do if an item is out of stock?
A: We will notify you and offer a full refund or a suitable alternative if an item is out of stock.

4. Returns and Exchanges

Q: What is your return policy?
A: Returns or exchanges are only accepted if items are damaged or incorrect. For more information, check our Return Policy page.

5. Payment

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other digital payment methods available at checkout.

Q: Is it safe to use my credit card on your website?
A: Yes, our site uses SSL encryption to protect your payment information.

6. Need More Help?

If you have any other questions or need assistance, feel free to contact us. We’re here to help. You can also find our terms of service and privacy policy. If you have any more questions, you can write us an email to faq@faecrafts.com

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